Return policy

General returns questions

We’ve made some changes to our returns policy. Here’s what you need to know.

How long will it take to receive a refund?

Where did you return to?

When will we process your return?

When will you receive your refund? (starts from when the refund is processed)

Clothing & Homeware stores

Within 2 days

3-5 working days

Foodhall & Outlets

Within 10 days

3-5 working days

Post (via Evri or Royal Mail)

Within 10 days

3-5 working days

Collect from home

Within 10 days

3-5 working days